The Czech NEVA Group has been named ‘International DAF Dealer of the Year 2024’ at the DAF International Dealer Meeting in Malaga (Spain) in recognition of its excellent customer experience in every field. “With its unwavering commitment to excellence, NEVA Group is the deserved winner of the 2024 award”, according to Bart Bosmans, Director Marketing & Sales and member of the Board of Management of DAF Trucks.
Each year, in January, DAF acknowledges its best performing dealers, with the honours going to those who have achieved excellent customer satisfaction, exceptional business performance and outstanding (after)sales achievements. The dealer who excels in all areas takes home the prestigious title of ‘International Dealer of the Year’.
‘Top Performer in customer satisfaction’
NEVA Group, based in the Czech city of Nýřany, continuously invests in staff training, shows a strong ambition for business growth and is dedicated to continuously enhancing the customer experience.
“This year’s International DAF Dealer of the Year has proven itself to be the ultimate partner for its customers”, stated Bart Bosmans at the Dealer Award ceremony. “With its exceptional dedication to customer satisfaction, NEVA Group consistently delivers superb results.”
Bosmans added: “NEVA Group distinguishes itself by offering excellent sales advice, long opening hours and an impressive ‘First Time Right’ score in its workshops. Not surprisingly, NEVA Group’s market share is significantly above the national average.”
PACCAR Parts and PACCAR Financial awards
The title ‘International PACCAR Parts Dealer of the Year’ went to DAF dealer TH Trucks Romania. This dealership has an excellent national coverage, with 11 locations and TRP stores. Dick Leek, General Manager of PACCAR Parts Europe stated: “Next to offering quality service in their workshops, this dealer has a strong parts retail focus with 12 well-trained parts outside salespersons. TH Trucks Romania increased market penetration by utilizing programs such as PACCAR Parts Fleet Services and eCommerce.”
Gerrit-Jan Bas, Managing Director of PACCAR Financial Europe, named Italian DAF dealer Delcom covering the south of Italy ‘International PACCAR Financial Dealer of the Year’ for significantly exceeding its targets. Gerrit-Jan Bas: “Delcom perfectly illustrates how the excellent products and services of PACCAR Financial, combined with Delcom’s dedication, support our customers to purchase DAF trucks whilst optimizing their efficiency and profitability.”
International DAF Service Dealer of the Year
DAF also acknowledged its top performing after-sales and service dealer. This title was awarded to ESA Trucks in Poland (Godzieszów, Ilowa, Poznan, Swiecko, Konin, Ostrow and Zielona). Twan Winters, DAF Trucks Director After Sales: “ESA invested in a new service location and extensively trained all its technicians and service advisors. But above all, ESA’s workshops achieved an almost 100% First Time Right score for highest customer satisfaction.”
Gold and Silver Awards
Traditionally, DAF also rewards a number of its dealers for their excellent performance with a Gold Award or Silver Award:
Van Tilburg-Bastianen Groep (Netherlands), ESA Group (Denmark), DESK Holding/EBB (Germany) and Chassis Cab (UK).
Ford & Slater (UK), Groupe Lefevre (France), Tschann Nutzfahrzeuge (Austria) Loven Eschweiler (Germany), Garage H. Aerts (Belgium), Whole and Retailer (Spain) Officina Veicoli Industriali Piacenza (Italy) and Ciron (France).
Thanks to a network of over 1,100 locations across Europe and beyond, DAF customers are always assured of a dealer or service location nearby. DAF dealers offer first-class back-up and a comprehensive range of services and support, designed to highest uptime and lowest operating costs.